Contact Support

System > Contact Support sends a message to WPSD support straight from the WPSD device. The answer comes by email.

Write what you were doing, what happened and what you expected. Give your email address, or nobody can write back; your name is optional.

With every message the WPSD device sends its callsign, WPSD version, board, modem and license state, so you needn’t look them up. Each message is signed with the device’s own key (the same one find.wpsd.direct uses), so it can’t be faked.

The diagnostics file

Send a diagnostics file (on by default) also sends:

• the device’s recent logs, up to two days of them;

• its settings files, with every password, key and token taken out first: network passwords, APRS passcodes, API keys and the like never leave the device.

It helps find the cause much faster. It is kept 90 days, then deleted. The whole file is at most 5 MB; the device sends fewer days of logs when it would be larger.

Things to know

• At most 5 messages a day from one WPSD device. For more, email wp-support@wpsd.radio.

• The device needs to be online: if it isn’t, the form says so and nothing is sent.

• A disabled WPSD device shows the same form on its notice.

• See WPSD’s privacy page for what is kept and for how long.